Privacy Policy

Effective Date: February 1, 2024

Last Updated: February 1, 2025

Thank you for visiting ScentMeds (“Company,” “we,” “us,” or “our”). We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at www.scentmeds.ca (the “Site”) or use any of our related services (collectively, the “Services”). By using our Site or Services, you agree to the collection and use of your personal information in accordance with this Privacy Policy.
If you have any questions about this Privacy Policy, please contact us at sales@scentmeds.ca.

1. PERSONAL INFORMATION WE COLLECT

We may collect personal information from you when you visit our Site, create an account, place an order, or otherwise interact with us. The types of personal information we collect may include:

Contact Information

1. Such as your name, email address, phone number, and shipping/billing address.

Payment Information

2. Payment card details or other payment methods used to complete your purchase. These details are processed securely by our third-party payment processors and are not stored on our servers.

Account Details:

3. Usernames, passwords, or other login credentials.

Communications:

4. Any information you provide when contacting us via email, online forms, or customer support channels.

Device and Usage Information

5. IP address, browser type, device identifiers, pages visited, and other usage details collected through cookies and similar tracking technologies.

Preferences and Feedback

6. Your preferences, reviews, feedback, or survey responses regarding our products and services.

2. HOW WE USE YOUR INFORMATION

We use your personal information for the following purposes:

Order Processing and Fulfillment

To process and ship your orders, manage payments, and provide order updates.

Account Management

To create, maintain, and secure your account on our Site. Customer Support: To respond to your inquiries, requests, or feedback and to provide technical or customer support.

Marketing and Promotions

To send you newsletters, promotional emails, and other marketing communications about our products, services, or special offers (with your consent, where required by law).

Site Personalization

To personalize your experience on our Site, improve navigation, and recommend products or services that match your preferences.

Analytics and Improvements

To analyze Site usage, improve our products and services, and develop new features.

Legal and Security Compliance

To comply with applicable laws and regulations, enforce our Terms and Conditions, and protect our rights, property, or safety, as well as that of our users and the public.

3. COOKIES AND TRACKING TECHNOLOGIES

We use cookies, web beacons, and similar tracking technologies to:

Remember Your Preferences

Such as your language or region settings.

Analyze Traffic and Usage

Track user interactions, measure the effectiveness of our Site, and understand usage trends.

Deliver Personalized Ads (if applicable)

Show you relevant advertising based on your browsing history.

You can control or disable cookies through your web browser settings. However, blocking cookies may affect your ability to use certain features of our Site.

4. HOW WE SHARE YOUR INFORMATION

We may share your personal information with:

Service Providers

Third-party companies we engage to perform functions on our behalf (e.g., payment processing, order fulfillment, analytics, marketing). These service providers are contractually obligated to protect and use your personal information only for the services they provide.

Business Transfers

If we merge, sell, or transfer all or a portion of our business or assets (including in bankruptcy or similar proceedings), your personal information may be transferred to the acquiring entity.

Legal Obligations

If required by law, or in response to valid requests by government or regulatory authorities, or to protect our rights and safety, we may disclose your personal information as necessary.

With Your Consent

We may share your information for other purposes you agree to or request.

5. YOUR CHOICES AND RIGHTS

Depending on your jurisdiction, you may have the following rights regarding your personal information:

Access and Correction

You may request access to the personal information we hold about you and ask us to correct or update any inaccuracies.

Deletion

You may request that we delete your personal information, subject to certain exceptions (e.g., legal obligations).

Withdrawal of Consent

If we rely on consent for processing your personal information, you may withdraw it at any time.

Marketing Preferences

You can opt out of receiving marketing emails by clicking the “unsubscribe” link in any promotional email or contacting us directly.

To exercise any of these rights, or if you have any privacy-related concerns, please contact us at sales@scentmeds.ca. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

6. DATA RETENTION

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by law. When no longer needed, we securely dispose of or anonymize your information.

7. DATA SECURITY

We implement reasonable administrative, technical, and physical safeguards designed to protect the personal information you provide from unauthorized access, use, disclosure, alteration, or destruction. Despite these measures, no security system is impenetrable, and we cannot guarantee the absolute security of your information.

8. INTERNATIONAL DATA TRANSFERS

If we transfer your personal information to service providers or partners in countries outside of Canada, we will ensure that appropriate safeguards are in place to protect your data, consistent with this Privacy Policy and applicable laws.

9. THIRD-PARTY LINKS

Our Site may contain links to third-party websites or services that we do not operate or control. This Privacy Policy does not apply to such third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. CHILDREN’S PRIVACY

Our Site is not intended for children under the age of 13 (or under the age of majority in your province/territory). We do not knowingly collect personal information from minors without parental or guardian consent. If you believe we have collected information from a minor, please contact us at sales@scentmeds.ca, and we will take steps to delete such information promptly.

11. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated policy on our Site and update the “Last Updated” date. Your continued use of our Site following any such revisions indicates your acceptance of the updated Privacy Policy.

12. CONTACT US

If you have any questions or concerns about this Privacy Policy, our data practices, or wish to exercise your privacy rights, please contact us:

Email: sales@scentmeds.ca

Website: www.scentmeds.ca

We appreciate your trust in ScentMeds and are committed to protecting your privacy.